Terms & Conditions of Sale

1. All transactions are made subject to the following terms and conditions, and no additions or alterations shall apply unless specifically agreed in writing between One Stage Productions^® Ltd, hereafter referred to as the Company, and the purchaser hereafter referred to as the Customer.
2. The legal title of the goods supplied by the Company shall not pass to the customer until the agreed price has been paid in full. Acceptance of goods is deemed to be acceptance of this clause.
3. All goods must be paid for at the time of order and will not be shipped until payment has been received and cleared.
4. Cancellation of an order may be accepted or refused at the discretion of the Company and any such acceptance shall be subject to payment by the Customer of a cancellation charge representing the Company’s loss of profit on the transaction and any administrative costs involved. This charge may be waived at the discretion of the Company.
5. All goods are supplied against a delivery note together with a copy of these terms and conditions. Acceptance of goods is deemed to be an acceptance of these terms and conditions.
6. Any times quoted for delivery are to be treated as estimates only. Whilst every effort will be made to meet these estimated times for delivery the Company shall not be liable for failure to delivery within the time quoted.

Terms & Conditions for Account Customers

1. All account customer transactions are made subject to the following terms and conditions, and no additions or alterations shall apply unless specifically agreed in writing between One Stage Productions® Ltd, hereafter referred to as the Company, and the Account Customer hereafter referred to as the Customer.
2. Goods are only supplied on account to approved account holders.
3. The legal title of the goods supplied by the Company shall not pass to the customer until the agreed price has been paid in full along with any additional charges should they be incurred. Acceptance of goods is deemed to be acceptance of this clause.
4. All invoices are to be paid within 28 days of the date of the invoice.
5. Any discounts indicated on the Invoice will only apply if the invoice is paid within 7 days of the date of the invoice.
6. Any invoices which have not been paid within the 28 days will incur an additional charge of compound interest at the rate of 5% above HSBC’s highest interest rate per week, from the date of invoice until the date it is cleared.
7. Accepted methods of payment are: Direct Payment (BACS), Company or personal credit/debit card. Please note that credit/debit card payments will incur surcharges.
8. Any dimensions or weights referred to by the Company where applicable are provided as a guide only.
9. The company must be notified within 24 hours of receipt of the order or invoice for the goods in the event of incorrect goods, shortages or damage in shipping. Invoices are normally sent by email on the day of despatch of the goods. If damage is apparent or suspected at the point of delivery the carrier’s consignment note should be clearly marked accordingly and goods signed for as damaged.  Non-receipt of goods should be notified to the company within three days of invoice date.  Order confirmation will normally be emailed prior to despatch and the customer must notify the company of discrepancies so that they can be remedied prior to despatch.  The company is not liable for errors, omissions and consequences of any kind if the goods are despatched in accordance with the order confirmation.
10. Goods are sent with a delivery note and invoices will be e-mailed and will contain the account payment details.

Terms & Conditions of Hire

1. All transactions are made subject to the following terms and conditions, and no additions or alterations shall apply unless specifically agreed in writing between One Stage Productions® Ltd, hereafter referred to as the Company, and the hirer hereafter referred to as the Customer.
2. Hire charges are based on a period of one week or any part thereof, irrespective of whether the equipment is in use or not, unless otherwise stated in writing. Any equipment not returned by the due date will be charged to the Customer daily, at the weekly rate.
3. The Company will maintain lamps in the case of electrical failure under normal working conditions. The Customer must accept full responsibility for mechanical damage.  All faulty lamps must be returned to the Company, for inspection, otherwise they will be charged to the Customer.
4. Lanterns are supplied with lamps fitted to save time for the Customer.
5. The Customer has the responsibility to ensure that all equipment is kept in good order and condition.
6. The Customer must provide insurance cover to the full replacement value of the equipment at all times while the equipment is away from the Company premises. Any equipment returned in a damaged state or not returned in full working order, other than faulty lamps as in 3 above, will be charged to the customer at cost in the case of loss or the cost of repair where appropriate.
7. Any equipment returned damaged will be charged to the customer as if on hire until the repairs have been concluded and the equipment is available for further hire and all outstanding invoices for hire and repair/replacement have been paid for in full.
8. The Company reserves the right to charge for repair or replacement of any equipment damaged or lost, howsoever arising, during the period of hire.
9. All spares must be returned, including faulty lamps (see 3. above), for inspection. Otherwise a charge will be levied by the company.
10. All cables must be returned neatly coiled and strapped. The Customer will be charged for recoiling and strapping.
11. The Customer has the responsibility to ensure that the supplied equipment is installed by a competent electrician. Any damage or injury incurred will be the sole responsibility of the Customer.  The Company cannot be held responsible for any damage done to personnel or property while the equipment is on hire.
12. In the event of any equipment supplied being faulty, the Company shall not be liable for any consequential damage arising there from and it shall be the responsibility of the Customer to return the equipment for repair.
13. The Company reserves the right to levy a charge for any refitting, inspection, repair and testing any equipment that has been modified tampered with or had connectors removed or exchanged by the Customer.
14. Flight cases, tote boxes, packing cases and boxes are deemed to be part of the equipment. A charge will be made for any equipment not returned in full.
15. The Customer has the responsibility to ensure that all equipment used conforms to the requirements of the local licensing authority and is in compliance with all laws and regulations.
16. The Customer will be held responsible for any equipment confiscated because of failure to comply with operating conditions covering the use of radio equipment.
17. The Company shall not be held responsible for the customer failing to conform to local licensing and legal requirements of the particular venue where the equipment is being used by the Customer.
18. The Company gives no warranty that the equipment and goods supplied for hire are fit for the Customer’s purpose or purposes. The Customer warrants that he/she is satisfied that the goods will be fit for every purpose for which the Customer requires them and that the Customer does not rely on any skill or judgment of the Company in that regard.
19. All good are supplied against a delivery note together with a copy of these terms and conditions. Acceptance of goods is deemed to be an acceptance of these terms and conditions.
20. All estimates made by the Company are without obligation. The Company reserves the right at any time to vary any estimate or part thereof or to refuse acceptance of any order without assigning any reason for such a refusal.
21. Where a Customer has terms and conditions covering purchasing and hiring that conflict with the terms and conditions of the Company then the terms and conditions of the Company shall take precedence unless specifically agreed in writing by a Director of the Company.
22. The Company will make every effort to supply the equipment ordered but reserves the right to provide substitute equipment.
23. All hired equipment remains the absolute property of the Company.
24. Cancellation of an order may be accepted or refused at the discretion of the Company and any such acceptance shall be subject to payment by the Customer of a cancellation charge representing the Company’s loss of profit on the transaction and any administrative costs involved. This charge may be waived at the discretion of the Company.
25. The Company will endeavour to meet any agreed delivery conditions, but cannot accept responsibility for any delay in delivery however caused.
26. Where credit terms are allowed, discounts will only apply if payment is received within 14 Days of the date of the invoice otherwise terms are strictly 28 days and the Company reserve the right to charge interest at 10% per month on overdue accounts. All prices shown on an invoice are strictly net and are subject to VAT at the rate applicable at the time of invoice.
27. The Company reserves the right to change these terms and conditions at any time, and without prior notice.
28. Any dimensions or weights referred to by the Company where applicable are intended for guidance only.
29. These terms and conditions and the contracts to which this document relates, shall in all respects be construed and operate in accordance with English Law.